Refund Policy

vqetoryn Refund & Return Policy

Effective Date: July 25, 2025

Overview

Thank you for shopping with vqetoryn. This Refund & Return Policy explains how we handle concerns related to product defects, shipping damage, and order fulfillment mistakes. We recommend reviewing this policy carefully before completing your purchase.

1. Final Sale Policy

All regular purchases made through vqetoryn are considered final sale. We do not accept returns, refunds, or exchanges for standard orders unless the item is confirmed to be defective, damaged during delivery, or incorrectly sent due to a fulfillment error.

2. Damaged, Defective, or Incorrect Items

We take product quality and order accuracy seriously. If you receive an item that is damaged, faulty, or different from what you ordered, please follow the process below.

Reporting Window

Please inspect your package as soon as it arrives. If there is a problem with your order, you must contact our customer support team within seven (7) calendar days from the delivery date.

How to Submit a Claim

To help us review your request quickly, please email us at support@vqetoryn.com with the following information:

  • Your order number or order reference

  • The email address used when placing the order

  • A clear description of the issue

  • Clear photos or a short video showing the defect, damage, or incorrect item received

Claims without sufficient proof may not be eligible for approval.

Review and Resolution

After receiving your claim, our team will review the details and supporting materials. vqetoryn reserves the right to decide the most appropriate solution based on the circumstances. Approved claims may be resolved through a replacement, a partial refund, or a full refund.

3. Refund Processing

If a refund is approved, the refund will be issued back to the original payment method used for the order. Refund processing usually takes 7–12 business days after approval.

Please note that the exact time for the funds to appear in your account depends on your bank, card issuer, or payment provider.

4. Exchanges and Replacements

We do not offer standard product exchanges. Replacement items are only provided when a damage, defect, or wrong-item claim has been reviewed and approved according to this policy.

5. Unauthorized Returns and Return Address Notice

Please do not send any item back without first receiving written approval from our customer support team. vqetoryn is not responsible for packages returned without authorization.

Do not return your order to the sender address shown on the package. If your claim is approved and a physical return is required, our support team will provide return instructions.

Authorized returns must be sent only to the approved return address below:

ONE ORANGE CO., LIMITED
ROOM 20 FACTORY UNIT 1 ON 4/F
SING WIN FACTORY BUILDING
15-17 SHING YIP ST
KWUN TONG KL

Any package returned without prior written authorization may be refused, rejected for refund or replacement, or disposed of without further notice.

6. Contact Us

If you have questions about this policy or need to submit a claim, please contact our support team by email:

support@vqetoryn.com

To help us assist you faster, please include your order number and the email address used for your purchase.